Must read materials regarding 2021 top strategic predictions & trends from Gartner and New Relic.
My opinion is that this quote from Gartner will be key in filtering the companies that will succeed or fail at the end of 2021 :
Organizations are often dragged down by “organizational debt,” which includes technical, process, data, architecture, talent, security and social debt. Collectively this debt affects value proposition and brand. The cause is an extensive and expensive set of business processes underpinned by a patchwork of technologies that are often not optimized, lean, connected or consistent.